Nestled in the heart of Manhattan… (This content is dynamically pulled from the project editor).
The previous site was sterile and transactional. It failed to capture the colorful, boutique personality.
With 75% of traffic from social, the non-responsive checkout was causing 40% abandonment.
Managing stock across two physical locations and the web was a manual nightmare.
We implemented a custom booking flow reducing friction.
Cohesive visual language established across all digital touchpoints.
A 5-Step Execution Plan That Transformed Chaos into Bookings
We audited their current setup and found 90% of bookings were coming via high-commission OTAs.
Designed a mobile-first booking flow with sticky reserve buttons and real-time availability.
Created a smart pipeline in Notion to track every guest by source (Google, Walk-in, Insta).
Implemented WhatsApp confirmation triggers and post-dining feedback loops.
Handed over a fully editable system and video walkthroughs so they own their tech.